Return Period and Eligible Items
Zadok Jewelers proudly offers a “no questions asked” 14 Day Money Back Guarantee (including free return shipping for domestic shipments) on all regular catalog items in-store and online. Special order items may or may not carry a 14 Day Guarantee. Your Sales consultant will advise you if an item will fall outside of our standard return policy and outline the return period for that item on your invoice.
Custom Jewelry, Jewelry or items that have been modified to customer specific needs (other than normal sizing or engraving), and full eternity rings are not returnable, but are fully backed by our 1 Year workmanship guarantee.
*Should a problem be the result of an error on the part of Zadok Jewelers, the item will be returnable.
Easy Return Process
The 14 day return period begins on the date the item arrives at your destination. If you elect to delay your shipment, your Sales Consultant will alert you if this will deduct from the 14 day return period. To begin a return email us at firstname.lastname@example.org to request your RA# (Return Authorization Number), free return label (domestic shipments only), and return shipping instructions.
*Please do not return items to Zadok Jewelers without an RA#, it will be rejected and delay your return.
All items shipped and received by Zadok Jewelers are thoroughly inspected under camera. Items must be returned in original condition together with all related documentation. Upon verification your return will be processed and a refund issued within 10 business days. Your refund will consist of the full purchase price of the refunded item(s), and will be made by either credit card credit or by company check depending on your method of payment.
If you have any questions about our returns policy please feel free to contact us at 713-960-8950.