Shipping and Returns
ShippingShipping within the United States
Zadok Jewelers is proud to offer free UPS Next Day Air shipping* on all orders over $500 (before tax, if applicable). Orders over $500 must be shipped to an address on file with your credit card company.
UPS 2nd Day Air shipping will be complimentary for all orders valued between $100-$499 (before tax, if applicable), and you can upgrade any free UPS 2nd Day Air shipping to UPS Next Day Air service for a $15 fee.
For all orders under $100 (before tax, if applicable), UPS Ground shipping is complimentary. You can upgrade any free UPS Ground shipping to 2nd Day Air shipping for $15, or to UPS Next Day Air for $30.
Please note that all orders being shipped via UPS Next Day Air or 2nd Day Air delivery will require a signature upon delivery and a return receipt requested; this is for your protection as it helps prevent package theft and delivery fraud. Once a delivered package has been signed for, the courier’s shipping insurance no longer covers it - please make sure that the mailing address to where we are sending your package is a safe place. However, during transit, rest assured that your package is fully insured.
* UPS Next Day Air and 2nd Day Air shipping times apply to business days only; please call us if you require Saturday delivery, as an additional fee will apply.International Shipping
Currently, Zadok Jewelers is only able to ship to addresses outside the United States on a case-by-case basis. If you would like to have an order shipped to an international destination, please email or call our web concierge for eligibility and further assistance: (713)434-6750 or email@example.com.Shipping to an address other than your billing address
We understand jewelry is often purchased as a surprise, and we will happily ship to a different address than the billing address associated with your credit card. However, to do so for all orders over $500, we must ask that you have your alternative shipping address(es) on file with your credit card company so that we can verify that your order is a purchased authorized by you. To add an address with your credit card company, simply call the 800 number on the back of your card and tell them you would like to add an alternative shipping address to your account.
Item Pricing and Availability
Zadok Jewelers makes every effort to maintain updated quantities of our in-stock items, and up-to-date prices for all of our merchandise. However, in the instance that something is no longer in stock or the price has changed, we reserve the right to notify you of any changes.Item Pricing
The prices of our jewelry and diamonds change periodically to reflect the fluctuations in the metal and diamond market prices. We rigorously work to keep the prices on our website and in our store up-to-date, but we do reserve the right to update the price of a sale. Should this happen, we will notify you immediately and you can choose to move forward with the order at the new price or void it completely.Item Availability
Occasionally, a loose diamond or in-stock piece of jewelry will sell in our retail store at the same moment someone is trying to purchase it online. Should a web-purchased piece be unavailable when it says it was in stock, we will notify you immediately with suggestions of similar pieces and/or almost identical loose diamonds. It is up to you at this point if you would like to try one of the suggestions or void the sale completely – it is our goal to make sure you are pleased with your shopping experience at Zadok Jewelers.
Conversely, we may not have all items on our website in stock at all times. For these items that are not in stock, they will become special-ordered items, and may take anywhere between 1-12 weeks to receive. Please give us a call or send us an email if you have questions about a specific item's availability: (713)434-6750 or firstname.lastname@example.org.